Basic

How to contact you?

There are our contact information and our social media accounts at the bottom of the website. You can contact us in any way you like.

Do you have a minimum order quantity? Why?

Yes,The minimum order quantity for our customized products is based on the product.

As you know, we are a supplier from China. If you order a small quantity, the shipping cost will be very expensive. At the same time, custom products generally need customized mold.

Due to these two factors, the final unit price of the product may exceed your budget. Therefore, we have set a minimum order quantity.

Do you have public molds?

Of course, we have public molds that do not require you to pay for mold opening fees.

Can I have a factory inspection if I have a large order?

Of course, we provide factory inspection services for customers with large orders.

Why are your shipping costs so high?

Our products are very large, but the quality is not big, so the courier company will charge according to its volume, you can buy with other products as needed to save shipping costs.

Payment

What forms of payment do you accept?

We accept Visa, MasterCard, Paypal, T/T, Alibaba Trade Assurance. 

What is your payment method?

After confirming the order, 40% prepayment is required and the remaining 60% balance must be paid before shipment.

Do you accept credit sales?

We are sorry but we do not accept credit sales.

Customization

What is the order process?

Custom design - First determine the product design.

Sample - Make samples for you to check.

Confirm the order - start mass production after confirming the sample.

Deposit - 50% deposit before mass production.

Remaining payment - pay the balance in full after inspection and before delivery.

Transportation - We will deliver the goods directly to your designated location.

After-sales service - We will provide you with a shipping number for real-time tracking. If there are any problems with the goods, you can contact us.

Can we customize our logo on the product?

Of course, we can customize logos on almost all of our products.

Can you help me with the design?

Of course, if you have an idea or a design sketch, we can help you design it. This requires more communication with our sales representative to make your design more satisfactory.

In what format should I send my design?

We accept file types such as AI, PDF, PNG, JPG, JPEG, and CDR. If you have a vectorized file, that would be best.

What's your terms of packing?

Generally, we pack our goods in Standard carton boxes ,wooden frame if necessory.

What is the price of your custom products?

Due to the different materials and processes used, our prices will also vary. The mold cost will also vary depending on each custom design. Therefore, you can send us your design and we will provide you with an exclusive quotation.

Do you provide rush service?

We do provide expedited service. If you need your product urgently, please inform our sales representative and note that expedited service requires an additional fee.

I have a problem with my order, how can I solve it?

Don’t worry, please contact your sales representative including sending the order number, packaging, and any issues with the product. You can also communicate with us through the contact information at the bottom of the website.

Can I get a sample picture for confirmation before mass production?

Of course. After receiving your order, we will make a sample first and will not proceed with mass production until we receive your confirmation.

Can I purchase everything from you?

Of course, we will do our best to meet all your purchasing needs. Please tell us your requirements in as much detail as possible.